School: ESCP Europe
Registration Link: REGISTER HERE
Start Date: April 5, 2017 (5 Weeks Long)
Workload: Not Specified.
Instructors: Kerstin Alfes, Robert Wilken, Chiara Succi, Marion Festing
Credentials: The instructors are all full-time members of ESCP Europe’s faculty, with Alfes, Wilken and Festing operating out of the Berlin campus and Succi teaching at Turin. They operate in a wide range of disciplines, including human resources management, international marketing, organizational behavior, and intercultural management. Festing is a co-author of leading college textbook (Cengage’s International Human Resources Management); Succi has conducted research on behalf of 150 Fortune 500 companies through the Masie Center; Wilken’s research has appeared in several distinguished outlets, including the Journal of Retailing and Psychology and Marketing; and Alfes’ work has been featured in the International Journal of Human Resource Management and International Public Management.
Graded: After completing the course, students can earn a signed Statement of Accomplishment from the instructor.
Description: You’ve probably heard the term, “corporate culture.” It is the values and practices that define an organization, the stories and aspirations that unite employees and drive strategy and decisions. Such culture is hard enough to foster and sustain when people speak the same language and come from similar backgrounds. How do you communicate expectations and reinforce the right behaviors when people come from different cultural belief systems or live across the global?
Intercultural management is study of building bridges in order to “get things done.” In particular, it is the art of science of deepening relationships and fostering teamwork, both at an interpersonal and operational level, to avoid misunderstandings, minimize conflicts, tear down silos, and boost consistency. This course covers each of these objectives, outlining strategies for successful navigating cultural differences, leveraging diversity for mutual benefit, and finding common cause that translates into stronger ties and higher performance.
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