Conflict Management (Specialization)
School: University of California-Irvine
Registration Link: CLICK HERE
Start Date: December (Self-Paced) / 4 Weeks Long (Per Course)
Workload: 2-3 Hours Per Week
Grades: Students can choose to explore course videos, discussions, and ungraded assignments for free, but they won’t be able to submit graded assignments, earn a certificate, or complete a specialization without paying a $69 fee for each course.
Instructors: Najla DeBow and Amit Kothari
Credentials: Kothari is the President of Kothari Leadership & Business Advisory, an executive coaching firm that focuses on team development and interpersonal communication. He holds an MBA from UCLA and was previously the CFO of Jeda Networks and the COO and CFO of Paciolan, where he oversaw the company’s acquisition by Ticketmaster. He has lived and worked in the United States, Canada, and Europe and speaks French, Spanish, and Japanese.
DeBow has spent over 20 years in human resources, including leadership roles with the Orange County Transportation Authority, Audit.com, and St. Joseph Health.
Description: Have you ever felt slighted, disrespected, or misunderstood at work? Intentional or not, did you feel weak or resentful? Was your performance affected? And how did the event change your relationship with the other person? Relationships are built on communication. And conflicts are rooted there too. To be successful, you need to build goodwill – relationship capital – with others. In this four part specialization, which includes a capstone project, students will study how conflicts arise – and how they can be mitigated through greater self-awareness and self-control.
In the first course, Types of Conflict, students will “examine the different forms of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.” Building on these fundamentals, Conflict Resolution will focus on using listening skills, body language and verbal responses to calm situations, disagree constructively, and help each party understand the other’s concerns. In the final course, Intercultural Communication and Conflict Resolution, students will explore perceptions and communication styles through cultural filters like stereotypes, history, and customs.
The content will be taught through videos, case studies, and interviews with practitioners, with performance evaluated through weekly quizzes and peer-reviewed assignments.
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