Communication in the 21st Century Workforce
School: University of California-Irvine
Registration Link: Communication in the 21st Century Workplace
Start Date: April 6, 2015 (4 Weeks)
Workload: 2-4 Hours Per Week
Instructor: Patricia Bravo
Credentials: A Notre Dame MBA who holds a SPHR designation, Bravo runs Bravo for You LLC, a coaching firm specializing in leadership and organizational development training. She previously worked in human resources roles at Starbucks, FileNet (IBM), Advanced Medical Optics (Abbott), J.D. Edwards (Oracle) and Sprint PCS.
Graded: Students will earn a verified certificate for completing this course.
Description: Your background may get you hired, but your communication skills will ultimately determine if you’re promoted. In this course, Bravo will help you recognize how your verbal and nonverbal tics (and how others interpret them) can build relationships or undercut influence. In particular, the course will feature the “process and functions of communication, behavioral patterns, perceptions as reality…confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.).” In addition, it will cover how you can create strong first impressions and enhance your listening skills. The course will taught through 8-12 minute lecture videos, with students evaluated through quizzes.
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Additional Note: This is the first part of a Business Communication for Career Readiness specialization available through Coursera. Students will receive a specialization certificate that reflects that they completed three courses (including “High Impact Business Writing” and “The Art of Negotiation”) and a capstone project. The total cost of a certification is $196.
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