Introduction to Operations Management
School: Wharton School of Business
Registration Link: Introduction to Operations Management
Start Date: June 1, 2015 (4 Weeks)
Workload: 5-7 Hours Per Week
Instructor: Christian Terwiesch
Credentials: The Andrew M. Heller Professor at Wharton, Professor Terwiesch is also the co-author of the popular textbook Matching Supply with Demand, which is now in its third edition. Outside of the classroom, Professor Terwiesch has designed patient care processes at the VA hospital system, along with conducting research to enhance the capacity and efficiency of various healthcare organizations.
Graded: Students can earn a signed Statement of Accomplishment from the instructor. There is a $49 fee for a certificate.
Description: This course teaches students how to use business processes to enhance productivity and quality, while offering customers greater choice and service. The course consists of case study videos, which introduce a problem at businesses ranging from restaurants to banks. Based on the concepts learned, students will share measures they would implement to make the operation more efficient. Along with video quizzes, students will complete weekly homework, produce a class project, and complete a final exam.
Review: “The course was introductory but gave a great insight into operations management. Operations management is massive and has many subjects into it. Hence one such introductory course was not exactly the easiest to teach for the prof but he did an amazing job using basic examples with simplistic explanation. Using the mouse for scribbing is also something you won’t find anyone else doing but it helps so much for one to understand. Felt like an actual student. In terms of the course content it does not teach all the basic aspects of operations but to do so will take months more than proposed time frame. Hence using primary modules of productivity, quality, variety, process analysis was sufficient for beginners. Hope that prof thinks of using an intermediate course so that working professionals can use advanced tactics in tackling issues of real life.” For additional reviews, click here.