Giving Helpful Feedback
School: University of Colorado
Registration Link: REGISTER HERE
Start Date: November 7, 2016 (5 Weeks Long)
Workload: 1 Hour Per Week
Instructor: Tracy Jennings
Credentials: A senior instructor, Jennings teaches courses in employee relations, hiring, employee retention, team building, organizational behavior, and social responsibility. Holding an MBA and Ph.D. from the University of Colorado, Jennings earned the school’s Joseph L. Frascona Teaching Excellence Award in 2013.
Graded: To earn a passing mark, students must complete all graded assignments.
Description: When it comes to a problem employee, you have two choices as a manager: You can ignore the behavior and hope it goes away or you can give feedback. As you can imagine, many managers choose the former and dread the latter. Let’s face it: Feedback is uncomfortable for both parties. As a manager, you risk the wrong words or tone making the matter worse. For employees, feedback means your job is suddenly less secure…regardless of extenuating circumstances. How can managers boost performance without stirring up fear or defensiveness?
In this course, students will learn scientifically-proven ways to coach employees in ways that motivates them to change behaviors without leaving them anxious and resentful. Students will evaluate strategies in various scenarios that create agreement, reinforce learning, and ultimately improve performance. Over five weeks, students will study both positive and negative feedback — and when each is the best course of action. Even more, they will look at situations where feedback didn’t work to discuss possible reasons why and offer alternatives that may work better in the future.
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